FAQs

Everything you need to know before applying.

Do you credit check me?+

No hard credit search is run to check eligibility. A soft search may be used, which doesn't affect your score. Only when you accept a lender's offer is a full check run.

What's the APR?+

0% APR representative on the TrustPay plan for eligible customers. Other plans may vary — always displayed clearly before you accept.

Can I get approved with a CCJ or default?+

Yes. Our lender panel specialises in poor-credit finance. Active CCJs, defaults, IVAs and low scores are all considered.

Do you accept Universal Credit / benefits?+

Yes. Benefit income is accepted alongside earned income. Provide 2 months of bank statements.

How long does delivery take?+

Free delivery within 10 working days. Same-day and next-day slots available in some postcodes at checkout.

Can I pay off early?+

Yes. No early-settlement fees. Pay off any time to save on future payments.

Is there a deposit?+

Most customers pay £0 deposit. In some cases a small first payment may be required — you'll see this before accepting.

Who is TrustPay?+

TrustPay is our 0% APR finance plan provided through our regulated lender panel. Your agreement is with the lender, not with us.